Return Policy

votanx™ is owned and operated by Shanghai Xiedingtan Network Technology Co., Ltd. | Legal Representative: Yan Minduo.
Registered Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone | Email: service@votanx.com | Telephone: +86 13710041202.

30-Day Return Window

Eligible products may be submitted for return within 30 calendar days after delivery.

To qualify for a preference-based return, the item should normally remain unused, undamaged, and in its original condition with its original packaging.

Because votanx™ sells cosmetics, products that have been opened, used, or made unsuitable for resale for hygiene reasons may not qualify for a preference-based return.

Starting a Return

Before sending any item back, contact:

Email: service@votanx.com
Telephone: +86 13710041202

Please provide your order number, the item involved, the reason for the return, and supporting photographs where relevant.

Do not send a return directly to our registered business address unless our support team specifically provides that address in the approved return instructions.

Return Shipping

For preference-based returns, return shipping costs may be the customer's responsibility.

If an item arrives damaged, defective, incorrect, or materially different from the product ordered, we will review the matter and provide an appropriate solution without placing unreasonable return costs on the customer.

Refund Processing

Once an approved returned item has been received and inspected, an eligible refund is normally initiated within 5–10 business days through the original transaction channel.

Customers will be informed if additional information is required to complete the review.