FAQ

votanx™ is owned and operated by Shanghai Xiedingtan Network Technology Co., Ltd. | Legal Representative: Yan Minduo.
Registered Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone | Email: service@votanx.com | Telephone: +86 13710041202.

Who operates votanx™?

votanx™ is operated by Shanghai Xiedingtan Network Technology Co., Ltd. The store focuses on cosmetics and related beauty products.

How can I contact customer support?

You can email service@votanx.com or call +86 13710041202 for assistance.

How quickly are orders shipped?

Orders are prepared as promptly as possible and are arranged for fast dispatch. Delivery speed may vary depending on the destination, carrier operations, customs procedures, and local delivery conditions.

Will tracking information be available?

When tracking is available for the selected delivery service, tracking information will be provided after dispatch.

Can I return an item?

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions stated in our Return Policy.

For cosmetics and other hygiene-sensitive products, opened or used items may not qualify for a preference-based return where health and hygiene considerations apply.

What if my item is damaged or incorrect?

Contact service@votanx.com with your order number and supporting photographs where appropriate. We will review the issue and provide a suitable solution.

Can I change an order?

Please contact us promptly. Changes or cancellation requests cannot be guaranteed once fulfillment has started.